Global technology company Avaya Holdings is furthering its integration with Google Cloud to enhance customer experience and achieve desired business outcomes.
Avaya is embedding Google Cloud’s machine learning technology within Avaya conversation services powering the contact centre, enabling easy integration of digital AI capabilities for consistent and intelligent customer experience.
Managing Director, AVAYA Latin America Multi-Country Region, Jose Fernandez recently shared details on the development at a recently held Corporate Mingle hosted by the Private Sector Organisation of Jamaica at the BMW Showroom in Kingston.
The managing director noted that 90 of the 100 brands on Forbes 2018 World’s Valuable Brands rely on AVAYA, which serves 144 million people, over 130,000 customers with installations in over 220,000 customer locations worldwide.
He said major banks, hotels, healthcare institutions, and investment services firms, colleges in the U.S., airlines and automobile manufacturers trust AVAYA for reliable communications.
With the help of Google Cloud, Avaya provides increased flexibility, efficiency and scalability in deploying powerful and simple communication and collaboration solutions that improve the customer journey and increase workforce engagement with more personalized, intelligent and insightful interactions.
Avaya is one of the Google Cloud partners participating in an early access program aimed at augmenting next-generation contact centres with various Google Cloud Contact Center AI technologies. In turn, Google Cloud joins a growing number of AI innovators in the Avaya A.I.Connect ecosystem.
Avaya has also adopted Kubernetes to empower Avaya solutions with microservices and containerization, taking a true cloud foundation design approach in their solution offerings.
This advances Avaya beyond basic hosting and virtualization approaches used by many vendors and enables organizations to embrace a hybrid cloud deployment option for their communications infrastructure, delivering the benefits of cloud solutions while avoiding the one-size-fits-all limitation offered by other providers.
Through its collaboration with Google Cloud, Avaya is providing customers with increased flexibility, efficiency and scalability in deploying the contact centre and collaboration solutions that best meet their specific needs.