Saturday 8 August, 2020

Local software consulting firm quadruples revenue

Stacy Kirk, CEO of QualityWorks.

Stacy Kirk, CEO of QualityWorks.

QualityWorks LLC, a software consulting firm established in Los Angeles, has seen its revenue quadruple since expanding to Jamaica in 2015.

Company CEO, Stacy Kirk says the company’s size, in terms of numbers employed and client base has grown accordingly.

QualityWorks collaborates with companies to build, test, deliver and maintain quality digital solutions. Its clients span fintech, health tech, and entertainment industries in the US, Caribbean and the UK.

Notable clients over the years include AT&T, Fox, Fandango, Rotten Tomatoes, DPD, Children’s Miracle Network,, Digicel, NCB, and IEHP.

Kirk told Loop News that her very first challenge when setting up business locally was “understanding how to do business in the Jamaican market”.

“The business landscape in Jamaica is quite different. It's been a challenge to understand the regulations and laws in Jamaica and identify the value proposition for the Jamaican market.”

Kirk said she has been able to overcome challenges by “building strong partnerships with leaders in the Jamaican market.”

The QualityWorks CEO also hailed local organisations Jamaica Computing Society, Jampro, Ministry of Technology and the University of Technology, for providing support.

Since market entry, she has been focusing on crafting solutions and training talent in direct response to the unique technology needs of Jamaican companies in industries such as banking.

Team QualityWorks poses for a photo

Kirk seeks to position Jamaica as a talent pool for expert consultancy in the software development and testing space.

“Jamaica is known as the go-to for tourism and BPOs. A challenge for us is to get the global audience to see us a hub for specialised tech skills," Kirk said.

Even today, the goal is “a work in progress to change the perception of Jamaican from just BPO to KPO, from just being a place to find supplemental resources, but a place to find expert consultants to advance the core competencies of their team and organisation,” the CEO noted.

To this end, Kirk has sought to help upskill tech professionals in Jamaica, positioning them to be on par with their global counterparts in the field of software testing.

“We remain committed to going above and beyond in serving our clients in the US which has led us to develop strong partnerships and build the reputation of Jamaica as a source of great testing and development consultants," Kirk outlined.

Kirk said that her main area of investment has been in her talent pool.

“We focus on people development, ensuring that we're providing opportunities for learning and growth. We invest heavily in finding the right people, giving them what they need to do their best work and providing training and development in both technical and non-technical areas to encourage personal and professional growth,” she outlined.

The company head said Quality Works has become the “go-to” provider of test innovation and agile transformation for some of the most established corporations in the region.

QualityWorks has worked with financial institutions such as NCB, Sagicor, JMMB, VMBS, and First Global Bank, as well as corporate giants Digicel and Jamaica Broilers.

The company has done work with local and international brands like NBCUniversal, Fox, Children’s Miracle Network, DPD, and BB&T/Trust.

It has aided companies in expanding their technical capacity and also “strengthened the competitiveness of the Jamaican tech industry on a global scale,” Kirk noted.

In line with this mission to upskill, the company has trained more than 150 persons from diverse professional backgrounds and has hired over 80 persons from the region.

Through initiatives such as QualityCamp - the Caribbean’s only Software Testing Bootcamp, QualityWorks has gained recognition as the training ground for software testers in the region.

QualityWorks has also been has been listed among the top consulting firms in the US, copping awards such as the Top Software Testing Firm in the US and Latin America and Top IT Consultant in Jamaica (, according to Kirk.

Kirk said that over the next few years, the company anticipates the expansion of other service lines (product development and digital transformation), as well as the delivery of more products like its new cybersecurity and privacy management tool, Posture.

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