Jampro, GSAJ welcome extension of BPO work-from-home facility
Jampro and the Global Services Association of Jamaica (GSAJ) have welcomed the government’s decision to extend the Business Process Outsourcing (BPO) sector’s work from home facility.
The extension will end on December 31, 2020.
JAMPRO and GSAJ have been working with Daryl Vaz, Minister without Portfolio in the Ministry of Economic Growth and Job Creation, to execute measures that will support the Outsourcing sector, which currently employs over 40,000 Jamaicans.
“This latest development will not only secure the industry’s stability, but will help outsourcing companies to protect their employees’ health and wellbeing during the COVID-19 pandemic,” Jampro said.
President of Jampro, Diane Edwards, said this move was critical to maintaining the outsourcing sector’s contribution to the economy.
There are currently over 60 Outsourcing firms in Jamaica, serving a wide range of sectors including banking, telecommunications, health, food, and providing services such as accounting.
President of Jampro, Diane Edwards
Edwards explained that this new development will help to prevent major disruptions to business, as more persons are reliant on digitally-facilitated services.
Jampro further said the extension reflects the public and private sector collaborative effort to ensure local operators continue their service delivery while underscoring Jamaica’s ability to balance safety concerns with maintaining a friendly business environment
“We are pleased that the Ministry of Finance and the Public Service has approved this extension, which ensures that persons will remain employed, social distancing measures will be facilitated, and business will continue as usual,” Edwards said.
She further noted: “The GSAJ will continue to monitor outsourcing companies to ensure that all health and other protocols are observed, and Jampro will collaborate with public and private stakeholders as we seek new ways to support the industry during this pandemic.”