Sunday 24 May, 2020

Flow rolls out virtual stores

Telecoms provider, Flow says Jamaicans have embraced doing business digitally as they connect with its virtual stores.

Since launching in March, the company said it has delivered products and services to more than 16,000 Jamaicans via its virtual stores as the company supports the nation’s social distancing measures to keep its citizens safe during the coronavirus (COVID-19) pandemic.

According to Country Manager, Stephen Price, “Our products and services are essential to helping the government, medical facilities, and a variety of critical institutions, operate during this challenging time.  We are also fully aware that Jamaicans need to be connected and want ease and convenience as they adjust to this new normal.  With our virtual stores, our customers not only access the same products and services they would get in store but connect with us from the comfort of their home, office or while on the go.” 

This was endorsed by Flow customer, Racquel Harvey who was grateful for the prompt service she received.

“I think it is a very good idea and Flow should maintain the service even after the COVID-19 situation clears. It beats the lines I face when I use the physical stores,” Harvey shared.

The virtual stores are being operated across 19 locations and may be contacted via WhatsApp or Email. To date, most of the requests are received via WhatsApp while the company’s Fairview store in Montego Bay leads in the number of overall customer engagements.

Flow has also launched roving stores which take the products and services to various communities, again minimizing the need for Jamaicans to leave home. 

Senior citizens are encouraged to contact the company via the virtual stores and where possible, the company will deliver to them.  Both the virtual and roving stores operate along with the physical stores.

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