Thursday 26 November, 2020

Itelbpo taps into Canada’s bilingual workforce

itelbpo’s Founding Chairman and CEO, Yoni Epstein.

itelbpo’s Founding Chairman and CEO, Yoni Epstein.

Business process outsourcing company (BPO), itelbpo continues to expand and diversify its geographic footprint, even in the face of global economic recession. 

The company recently launched its work-at-home operations in Canada to tap into the country’s bilingual (French and English) workforce.

By adding work-at-home Canada, itelbpo said it is broadening its reach to access a wider pool of languages, skills and education. 

“Canada is a multicultural and diverse society with a highly educated workforce. It is also known for having low rates of workforce attrition,” commented itelbpo’s Founding Chairman and CEO, Yoni Epstein.

He added: “We’ve been eyeing the destination for a while, but decided to move quickly in order to respond to increasing demand for French-language speakers.”

The company acquired a robust work-at-home platform in 2017, which has been largely dedicated to growing a coast-to-coast network of at-home agents across the US, itelbpo said in a press release. 

Since the COVID pandemic, the company said it has successfully leveraged its capabilities to facilitate WAH in the Caribbean for much of its onsite staff. 

“With a strong North American pipeline for back-office and customer experience services in industries, such as financial, insurance, online retail, utilities, travel and tourism, logistics and healthcare, the timing is right for itelbpo to bring its WAH platform to Canada,” the company said. 

Get the latest local and international news straight to your mobile phone for free: