Wednesday 3 June, 2020

General Accident expands contact points amid COVID-19 restrictions

Managing Director at General Accident, Sharon Donaldson.

Managing Director at General Accident, Sharon Donaldson.

General Accident Insurance (GenAc) says it recognises that many of its clients are worried about how the local outbreak of the coronavirus (COVID-19) could affect the provision of its services.

In keeping with the Ministry of Health and Wellness recommendation to limit gatherings, the management of GenAc is encouraging clients to use one of the many ways to conduct business.

The insurer said there are several options for clients to make payments and avoid policy lapses.

For instance, customers can make online bill payment via Scotia Online, NCB Online or CIBC Online or make payments at any of the 200 PayMaster locations islandwide.

Open Channels

General Accident also said it is cognisant of the need for clients to do business remotely, so reporting a claim is available online.

“The website was recently redesigned for easier navigation and improved efficiency. The site ensures secure log-ins and a payment gateway for online credit card payments so clients can renew policies and pay premiums,” the company said in a press release.

Clients also have the ability to access the webChat feature, ‘Get A Quick Quote’ using the platform, as well as finding brokers, approved valuators and agents. Reviewing insurance products and the features within motor, property, and travel policy categories are also available.

The website systems are also linked to an insurance database for other relevant sources as well as the Tax Administration of Jamaica, resulting in improved benefits for customers, GenAc added.

The improved portal also offers features allowing clients to transact business remotely.

In the meantime, the insurance company continues to accommodate face to face transactions at its offices at 58 Half-Way-Tree Road in Kingston or at Unit 8, Summit Business Centre Fairview in Montego Bay between the hours of 9 am and 2 pm.

For information and policy guidance, clients can also call several channels: FLOW 876-929-8451; 876-929-9643-8; 876-929-8450/1; 876-929-1720-1 or DIGICEL: 876-618-1586.

Also, messages via SMS or WhatsApp at 876-854-6467 will also be promptly answered and emails to will be actioned.

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