Wednesday 3 June, 2020

All-island curfew brings changes to NCB’s operating framework

National Commercial Bank Jamaica Limited (NCB) is advising customers and other members of the public that the government’s implementation of an all-island curfew will have implications for the bank’s usual service levels.

The curfew, which is in place until April 8 between 8 pm and 6 am, was implemented to stem the spread of the novel coronavirus on the island.

With the (COVID-19) curfew now in place, settlement of some transactions will not occur within the usual time frames, NCB said in a statement on Thursday.

The following transactions will be impacted:

Customers depositing cheques

  • Cheques deposited at our intelligent ABMs up to 1.30 pm will be processed on the same day. Those deposited thereafter will be processed on the next business day.
  • Cheques deposited will be held for four days for and will be cleared on the morning of the fifth banking day of being held.

Customers transferring funds via NCB Online

Please observe the cut-off times for the following transactions. Transfers being done after the stated times will be completed on the following business day:

  • Individuals -  NCB to NCB – 24/7 and NCB to other banks – 1.30 pm
  • Business Customers – File uploads cut off at 1.30 pm
  • RTGS Payments – 2 pm

Customers using the Drop-box facility

  • Deposits made up to 10 am daily will be processed same day

Business Customers using NCB Point of Sale machines

  • Merchants will have up to 6 pm daily to settle their accounts in order to have them updated on the same day.

Customers receiving physical statements for current accounts, credit cards

  • These documents are usually mailed within 10 days after the end of the month or the payment cycle. These will now be mailed within 15 days.

In the meantime, NCB is reminding customers that effective April 3, transactions that can be conducted via intelligent ABMs, the NCB Mobile App, NCB Online Banking, and drop boxes will not be facilitated face-to-face. 

“We will continue to do our part to help to stem the spread of COVID-19 in Jamaica and abide by the guidelines outlined by the Ministry of Health and Wellness.  Accordingly, we have enhanced the sanitizing of our facilities, put in place measures to observe social distancing within our banking halls and we encourage our customers to leverage the digital channels available to them,” NCB said.

Customers with questions or concerns are asked to email ncbinfo@jncb.com and to visit NCB’s social media pages and www.jncb.com/covid19 for updates.

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