Friday 20 April, 2018

Sutherland Global plans to double workforce, training persons for management positions

Associate Vice President of Sutherland Global’s Jamaica operations Odetta Rockhead –Kerr said the company is keen on expanding locally.

“There is nothing stopping us other than people and infrastructure,” Rockhead-Kerr said, noting that the more leaders are needed to support the Business Process Outsourcing (BPO) industry.

Rockhead-Kerr said Sutherland Global isn’t a call centre, but currently employs 4,000 Jamaicans in technical, finance, accounting, human resource outsourcing and customer service jobs.

Sutherland recently collaborated with the Portmore Community College for the Associate of Science Degree in Business Process Management.

The programme, which is delivered at the community college’s campuses in Portmore and Old Harbour, St Catherine is designed to prepare individuals with middle management competence to work in the business process management industry.

Rockhead-Kerr said Sutherland Global has also committed to provide “apprenticeship with decent salary for 100 per cent of the graduates.”She went on to say that the objective is to offer full employment.

“It’s almost like an automatic job. There are some minor criteria that they must meet such as background checks and psychometric testing,” she said. “But outside of that, this is the sure way to guarantee going into a leadership role within the industry.”

The plan is to also work with the Council of Community Colleges of Jamaica to implement the programme in other colleges across the island.

Sutherland Global, which operates on the University of the West Indies, Mona campus is also in talks with that university to set up similar programmes, Rockhead-Kerr told journalists at the ground-breaking ceremony to make room for additional BPO space at the Portmore Informatics Park on Thursday.

The company signed a memorandum of understanding with the University of Technology in 2015 to establish a university model Business Processing Unit facility at the university’s Papine-based campus.

The facility, which is to provide training and employment opportunities, will enable students to pay for their tertiary education while attending school and also gain valuable work experience.

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving global leaders in in Financial Services, Communications and Retail & Healthcare sectors.

Sutherland has been recognised by the United Nations for being the first company to take on a university model.