NLA launches kiosk self help service, to go fully digital with titles
The National Land Agency (NLA), the government agency which provides land titling services, has launched a new kiosk self help service at its e-Land Titles Division’s customer service area in Kingston.
The agency said in a release that the kiosk will significantly help in reducing customer service time, and allow clients the option to independently conduct several transactions in-office without having to wait in line to speak with a customer service representative.
The Kiosk will provide access to basic land-related information for free, such as: title reference and valuation number via the application’s free interactive map (iMapjamaica) which displays current satellite imagery.
Customers can also purchase land-related documents such as Certificates of Title, Deposited Plans and other Registered Instruments. Purchased documents will be sent to customers via email.
The NLA said that customers may also use the kiosks to query the status of documents lodged at the Land Titles Division using the Instrument number or Title Reference.
The kiosks also include a fee calculator. Customers may calculate the registration fees for various lodgements such as transfers, mortgages and transmission applications.
An integrated Queue Management System also allows customers to join various queues within the customer service area.
The National Land Agency is in the first year of implementation of its four year business plan, developed within the Framework for the Government’s Performance Monitoring and Evaluation System (PMES).
It is an executive agency of the Government which commenced its operations in 2001. It reports to the Ministry of Economic Growth and Job Creation and is headed by a CEO who is also the Commissioner of Lands.
The NLA’s land information functions are Land Titles; Surveys and Mapping; Land Valuation and Estate Management.
The agency has developed medium term strategies for the next four fiscal years (2019/2020 to 2022/2023).
It hopes to deliver 20,000 titles over three years under the Special Provisions Act under a Systematic Titling system and also establish an electronic titling system. It is noted in the plan that the passing of the proposed amendments to the Registration of Titles Act is critical to the realization of these two initiatives.
The agency is also planning the roll out of the digital submission of plans system by the year 2020/2021 which is expected to assist with the acceleration of the development of the National Cadastral Map and the production of land titles.
Over the medium term, in order to improve the accuracy of its database, the NLA has targeted 4,000 registered parcels, which have missing title references, to be indexed on the Valuation Roll.
The estimates of expenditure and income for the NLA for the 2019/2020 financial year are $3.148 billion.