Sunday 8 December, 2019

NCB reports significant progress with salary processing challenges

National Commercial Bank Jamaica Limited (NCB) has said over 95 per cent of salary files it received by the end of the day on Friday, May 24, have been processed.

In a statement sent out on Sunday, the bank said NCB account holders in that batch received their payments on Saturday, May 25.

The bank said persons with accounts held at other institutions are expected to receive their salaries by Monday, May 27, if they have not received them already.

NCB said it received some salary files on Saturday, and is working to process those in the shortest possible time.

The bank said its team continues to work on ensuring that the processing of the outstanding files is completed on Sunday, May 26, 2019.

“Incomplete files, duplicate submissions and errors in the files have impacted the pace of processing, resulting in some further delays for a smaller fraction of files,” CEO Patrick Hylton reported.

“To address this, NCB continues to work with its valued business customers to rectify these issues quickly, and we commit to having all salaries paid in the shortest time,” he added.

We are aware of the personal challenges these delays have created for our customers, and deeply regret the pain this experience has caused our customers. We are taking steps internally to ensure that impacted customers are not penalised with late fees on our loan and credit card facilities,” Hylton advised.

The bank has acknowledged the potential impact on customers’ ability to make loan, credit card and utility payments in a timely manner. Customers who have been impacted in this manner are encouraged to contact NCB at salary@jncb.com.

The bank said it is committed to reviewing and addressing the challenges being faced in the shortest time possible.

NCB said its technical teams are also continuing to work on issues affecting some of its customers in using some of the services on the online banking and mobile app platforms.

“We commit to keeping our customers updated on the timelines for service restoration. In the interim, banking services such as bill payments, credit card payments, cash and cheque deposits, transfers, and withdrawals, remain available in our branches 24 hours a day via our Bank on the Go ABMs and Kiosks,” said the bank.

The complete resolution of issues and restoration of customer confidence is the single priority of every single NCB team member, starting with me. We will not rest until we make this right; full stop,” said Hylton.

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