Sunday 23 February, 2020

NCB to open new banking, financial services centre in Fairview, MoBay

National Commercial Bank (NCB) says it will open a new multifaceted banking and financial services centre in Fairview, Montego Bay on November 13.

The ultra-modern facility will be home to a one-stop financial services centre, offering a suite of financial products and services in one comfortable location, the financial institution said in a press release.

This new facility replaces NCB’s Bay West operations though ABMs and Intelligent ABMs will remain operational at Bay West, the release explained.

An upgrade from the previous Baywest location, the NCB Banking and Financial Services Centre, Fairview features a spacious open-concept layout, convenient parking facilities, Private and Corporate Banking, a 24-hour Bank on the Go self-service area, and a drive-thru ABM.  The Fairview location will also offer wealth management and insurance services from NCB Capital Markets and NCB Insurance Company respectively.

For several years, insufficient parking and a growing non-regulated commerce culture in the downtown area made accessing the NCB branches an unpleasant experience for many customers as they grappled with congestion and the bustle within the capital city. This less than ideal situation consequently hampered the level of service the bank aimed to deliver, as well as customer satisfaction.

“Based on the increasing demand from our valued customers and our own business insights, we saw it fit to consider creating a one-stop shop providing varying financial services to meet the needs of our customers. Fairview is the ideal location for world-class financial services centre affording much benefit and comfort to our customers. It is with this in mind, that our team at NCB began conceptualizing and designing the Centre to appeal to our discerning customer base,” said Brian Boothe, Acting Senior General Manager, Retail Banking Division.

On July 18, 2016, NCB acquired 20,400 square feet of land to construct its new Banking and Financial Services Centre. This new centre serves to further NCB’s planning and implementation of a more innovative and customer-focused banking experience, according to President and Group CEO, NCB Financial Group, Patrick Hylton, allowing the bank to respond more effectively to changing market conditions and to the needs of its customers.

Further, the location is better suited for ease of access and transactions in a central area, making banking seamless not just for customers but also for employees. Accordingly, the bank foresees more efficient operations, a growing customer network, greater customer loyalty and satisfaction with attendant benefits over time.


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