Friday 14 August, 2020

NCB cuts over 100 jobs in redundancy exercise

A total of 121 roles at National Commercial Bank (NCB) Jamaica Limited will become redundant beginning July 10, the financial institution has announced.

The redundancy exercise follows the previously announced closure of three branches and the roll-out of a new branch model.

NCB said it has been able to redeploy some team members to new roles, but it did not indicate how many.

Under the new branch model, cash transactions will be facilitated exclusively via the 24/7 Bank on the Go areas in up to 14 branches, NCB said in a statement on Friday.

The migration of cash transactions to alternative channels resulted in increased capacity of team members, which allowed for more meaningful connections with our customers and an overall enhanced service experience,” said NCB CEO, Septimus  ‘Bob’ Blake.

As part of the new digitisation programme, NCB said it will be improving the Bank on the Go facilities for our Annotto Bay and Half Moon customers. Additionally, the Bank on the Go facilities will remain to service our customers in Chapelton.

NCB also said it has also assigned additional resources in its Customer Care Centre and branches to better assist customers in the online banking sign up process.

“We have also recently signed agreements with Digicel and Flow, which allow our customers to access our online banking, online investment, and Quisk solutions free of charge from their mobile devices,” Blake said.

“In addition, our Bank on the Go areas are available island-wide 24/7 and allow customers to deposit cash and cheques and pay utility bills and credit cards free of cost.”

Concerning the redundancy exercise, the NCB CEO said a number of measures have been put in place to support team members through this transition, and to more broadly prepare the team for the new normal.

Team members leaving the organisation will be able to access career counselling, training in areas such as software development, agile and digital marketing, seed funding for entrepreneurial pursuits and their full entitlement of benefits, according to Blake.

“Every single team member leaving remains a part of our family and has contributed to NCB’s legacy, and for that, we are forever grateful,” Blake said.

He added: “Team members that remain with the organisation will also have access to counselling and will benefit from courses being rolled out by the organisation’s School of Digital Transformation and Analytics to prepare them for roles in our new operating model and more generally to thrive in the new economy.”

In closing, Blake shared: “We are grateful for every team member and customer. We are still in very uncertain times and a new normal of constant change is firmly upon us. NCB will continue to make changes and evolve our business model in order to stay ahead of these unprecedented changes. We remain committed to elevating the standard of service we deliver to our customers, and remaining resilient and viable.”

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