Knutsford Express eyes more technology investments
Knutsford Express says it is considering investing more in improving automated customer service platforms for increased efficiencies.
This comes as a result of increased usage of online reservation and booking systems.
Management, in comments made for the first quarter ended August 31, 2020, said more inquires and transactions are being done through Knutsford Express' website’s chat box and mobile app.
The company, which has started operations at Drax Hall in St Ann, is hoping to see an improved performance going forward.
Revenues for the first quarter ended August 31, fell by 62.5 per cent to $121 million down from $324 million for the similar period in 2019.
Management said this was brought on by a reduction in the frequency of trips due to restrictions and curfew hours implemented under the COVID-19 pandemic.
The company sustained a loss of $25.1 million for the quarter ended August, compared to a profit of $47.7 million in first-quarter 2019.
Commenting on the quarter ended, management said, “This quarter was the worse in our history, directly resulting from the COVID-19 pandemic. Our swift and decisive decisions significantly reduced the drain on cash resources, placing us on the path to return to profitability.”
Following the onset of COVID-19, the company closed down its Kingston operation and suspended passenger traffic for a while.
Management said that, given the seriousness of the threat of the pandemic to its customer base, sustained business activity was the result of measures adopted “in adherence to best practices and in accordance with government protocols."
“Coaches are routinely sanitised, equipped with air purifiers and all customers and staff are screened for COVID-19 symptoms and the wearing of masks is mandatory,” it was stated.