Sunday 29 March, 2020

Jamaicans stranded at JFK airport after Fly Jamaica flight cancelled

Scores of Jamaicans travelling home for Christmas via Fly Jamaica Airways have been stranded at the John F Kennedy (JFK) International Airport in New York since Wednesday morning.

The disgruntled passengers told Loop News that they had checked in at the airport from as early as 8:00 am Wednesday for a 12:30 pm flight. They were scheduled to arrive at the Norman Manley International Airport in Kingston at 3:50 pm the same day, according to their flight information. They complained that they are being given little or no information and that they feel disrespected.

One woman who is travelling with her young child and grandmother vented that they were “not even offered a bottle of water.”  Another woman, Pauline, who is travelling with her grandmother who is diabetic, lamented that she was not offered a wheelchair until Thursday morning. By 7:00 Thursday morning, the hungry, sleep-deprived passengers claim they were not given a reason why the flight was delayed. They also claim that representatives of Fly Jamaica were ignoring them.

When Loop News got in touch with Fly Jamaica’s customer service centre, we were told that the flight had been “cancelled because of unforeseen circumstances.” When the female representative was asked to elaborate, she said that was all she was authorised to say and merely repeated that the flight was cancelled because of unforeseen circumstances.

She did state that the flight would now leave JFK at 2:00 pm Thursday. That indicates a communication issue as passengers with whom Loop News spoke say they were told about 7:15 Thursday morning that the flight would be leaving at 11:00 am.

In the meantime, Pauline is disgruntled that she had to buy food as none was offered. She said many of the passengers passed the night sitting up inside the airport as little sleep was possible under the circumstances and they were not offered accommodation.


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