Friday 10 July, 2020

ICWI expands branch network

ICWI President Paul Lalor (2nd left) cuts the ribbon to officially open the company’s 16th branch island-wide located at the new Super Valu Towne Centre 144, Constant Spring Road.  From left to right, Samantha Samuda, VP Marketing, Distribution & HR, Paul Lalor, President; Kasian Burrell, Customer Service Representative; and Nordia Dobbs, Branch Supervisor.

ICWI President Paul Lalor (2nd left) cuts the ribbon to officially open the company’s 16th branch island-wide located at the new Super Valu Towne Centre 144, Constant Spring Road. From left to right, Samantha Samuda, VP Marketing, Distribution & HR, Paul Lalor, President; Kasian Burrell, Customer Service Representative; and Nordia Dobbs, Branch Supervisor.

The Insurance Company of the West Indies (ICWI) recently opened its 16th branch location, offering its customers another outlet at which to do business with them.

Located in the new Super Valu Towne Centre opposite Tax Administration Jamaica’s (TAJ) Constant Spring offices, ICWI’s newest branch will facilitate residents and businesses in the densely populated areas of Kingston 8 and 10.

The new branch will also provide a value-added service for those conducting business with TAJ, ICWI said in a press release.

ICWI President Paul Lalor acknowledged the need to make it easy for the public to access insurance services across Jamaica.

“Our goal has always been to be there when our customers need us most, not only at the time of a claim, but to ensure accessibility to transact business with us.”

President of ICWI, Paul Lalor, and Branch Supervisor Nordia Dobbs cuts the ribbon to mark the official opening of the Company’s sixteenth Branch island-wide, at the new Super Valu Towne Centre located at 144 Constant Spring Road.

In this era of digital services, one may wonder why ICWI has decided to open another physical location.

In response, Lalor noted that although digital services seem to be on an upward trend, the company said it recognises the diverse market segments it serves.

“We recognise that not all of our customers are ready to go digital and the last thing we want to do is to alienate anyone. Although we saw a 300 percent increase in online transactions by our customers in April, once our branch offices were fully operational when curfews were extended, we saw a 10 percent decline in May; this is why we have worked very hard to ensure no one is forgotten, so we like to give our clients multiple options to choose how they wish to do business with us. We offer a full online experience, or you can walk into our nearest branch office and see the familiar faces you have become accustomed to over the years.”

Lalor is anticipating a very positive response to the company’s newest branch office which will also open on Saturdays from 10 am to 2 pm ICWI is one of the region’s leading motor and property insurers.

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