Friday 10 July, 2020

Ibex named nearshore company of the year

Business Process Outsourcing (BPO) company, Ibex has been named Nearshore Company of the Year for its contributions to the industry’s ongoing success.

The award was presented by Nearshore Americas, an online publication for the technology services industry devoted to promoting Latin America and the Caribbean through news, analysis and advisory services.

Ibex, which has created thousands of jobs for Jamaicans from the expansion of its call centre operation in Portmore, St Catherine and Montego Bay, was given the award at the annual Nexus event in Brooklyn, NY on May 16, 2019.

“Ibex’s remarkable growth over the last three years in both Jamaica and Nicaragua as well as their economic impact to the area was the reason for their win,” said Kirk Laughlin, founder and managing director of Nearshore Americas. “This is the most prestigious award we give each year and it was well deserved by Ibex.”

Headquartered in Washington, D.C., Ibex delivers onshore, nearshore, and offshore business process outsourcing solutions in seven countries across 26 sites.  The company maintains a network of over 19,000 employees.

CEO of Ibex, Bob Dechant.

Ibex focuses on improving the customer service experience on behalf of over 70 global clients through multi-channel inbound and outbound communications in over 20 languages.

“In late 2015, Ibex launched our first nearshore sites to service our clients’ requirements. To be recognized by Nearshore Americas – the leading authority on the market – as the best nearshore company within three years is an amazing achievement,” said CEO of Ibex, Bob Dechant.

"Our footprint has the scale and market diversity to compete with the largest of our competitors. When you marry that with our unbeatable employee engagement, you have a team that can’t be beaten. We will continue to look for new locations to sustain our explosive growth,” he continued. 

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