Saturday 4 July, 2020

HEART Trust/NTA commits to training labour force for the BPO sector

Managing Director of the Heart Trust/NTA, Dr Janet Dyer, has given a firm commitment to local and overseas investors that the entity will train the human capital needed for the growth and development of the business process outsourcing (BPO) industry in Jamaica.

In addressing the Outsource-2-Jamaica Symposium organised by the Business Process Industry Association of Jamaica (BPIAJ) at the Montego Bay Convention Centre on Thursday, Dr Dyer stated that HEART recognises the importance of the BPO sector to national economic growth.

She noted that there are projections that the BPO sector could employ over 30,000 persons in Jamaica annually over the next five years.

“Opportunities abound in the business process outsourcing (BPO) Industry, and as training providers, we must continually assess the skills of the labour force, and ensure they are equipped to take full advantage of current and emerging opportunities. We are not content to focus on BPO, however, as our people have the capacity to clinch the more prestigious information technology outsourcing (ITO) and knowledge process outsourcing (KPO) jobs,” said Dr Dyer.

She said the HEART Trust is monitoring the industry demands while making considerable investments in the growth sectors of the economy.

“We have devoted considerable investment in imagination, time, effort and financial resources to ensure that we deliver quality human capital solutions to the existing players in the BPO industry, as well as the new investors who are looking at Jamaica for their next BPO investment,” said Dr Dyer.

During the 2017-2018 financial year, HEART invested over $108 million in the BPO sector, and is projecting to increase its spend on training and certification in 2018-2019.

Dr Dyer called on all industry players in the wider ICT sector to get behind the BPO industry, and to support the efforts to encourage young people to grab the opportunities that are provided for honest, decent work.

“We understand that it is a highly trained, trainable and certified workforce with positive attitudes towards work, and with the sheer talent and cultural adaptability to transact business with a diverse client base, which makes Jamaica such a magnet for BPO investments out of North America and beyond,” said Dr Dyer

Over the next three years, HEART aims to train and certify 11,000 persons for the BPO sector annually, for a total of approximately 33,000 BPO-trained graduates by 2020.

Dr Dyer has announced that HEART is currently retrofitting a building at the Vocational Training Development Institute (VTDI) at Gordon Town Road in St Andrew to house a BPO incubator.

The trust hopes that with the creation of the incubator, more individuals will be trained to meet the BPO market demands.

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