Services have been restored to Flow’s mobile customers who were affected by a disruption in their services on Saturday, Flow announced in a release yesterday.
“We sincerely apologise to our customers who were affected by this outage. We’re mindful of the trust that you’ve placed in us and we are sorry that we did not deliver the service you expected. We’ve launched a full investigation and will ensure that we take corrective measures,” said Stephen Price, Country Manager.
“Our team worked through the night to get the services back up and running. While we strive to provide best-in-class products and services, instances like these remind us that there will be challenges. Our commitment is to quickly resolve issues when they arise and get our customers back online in the shortest possible timeframe,” Price continued.
Flow said its technical team continues to monitor the network to quickly respond if there are further issues.
The Country Manager also committed to submitting a preliminary report on the incident to the Office of Utilities Regulator (OUR) and the Minister of Science, Energy and Technology by Monday, December 16.
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