Saturday 25 May, 2019

Consumer Affairs secures nearly $31-m for aggrieved consumers in 2018

Just under $31 million was secured for aggrieved consumers in 2018 by the Consumer Affairs Commission (CAC).

The amount is a significant 43.8 per cent higher than the $21 million recovered on behalf of consumers in 2017.

This was pointed out by director of communications at the CAC, Latoya Halstead. Halstead said the increase reflected the efforts of the agency to reach amicable resolutions between vendors and consumers.

“Our complaints officers are very well trained as it relates to negotiation, so we try to arrive at a satisfactory position. However, it’s not necessarily on the side of the vendor or consumers, but we try to arrive at an agreed position," Halstead explained.

She added: "Consumers must also note that redress does not only comprise monetary compensation but it also repairs and replacement.” 

The communications director said the CAC will continue to have outreach activities to raise awareness about consumer rights.

“We believe that an empowered consumer is a strong consumer, so our educational activities speak to redress and your rights and responsibilities as a consumer,” she noted.

The CAC handled approximately 1,711 cases on behalf of consumers in 2018, which is a nine per cent increase when compared to the 1,600 cases that were addressed in the previous year.

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