Friday 27 November, 2020

BPO sector approved to work during COVID-19

GSAJ President, Gloria Henry, while acknowledging the gravity of the worldwide health crisis, pointed out that the industry was going above and beyond requirements to ensure its survival. 

GSAJ President, Gloria Henry, while acknowledging the gravity of the worldwide health crisis, pointed out that the industry was going above and beyond requirements to ensure its survival. 

Companies represented by the Global Services Association of Jamaica (GSAJ) have been approved to continue operations amid government restrictions due to the coronavirus (COVID-19) pandemic.

The GSAJ, formerly the Business Process Industry Association of Jamaica, is the non-governmental, national representative body for the business process outsourcing sector. 

In mid-March BPOs islandwide adopted several measures to ensure social distancing and increased sanitizing at each company, all in a bid to keep the nearly 40,000 workers of the sector employed and safe at the same time.

All major business process outsourcers in Jamaica have since had their sites inspected by public health officers of the Ministry of Health and Wellness to ensure that companies have adopted the measures stipulated by the GSAJ.

GSAJ President, Gloria Henry, while acknowledging the gravity of the worldwide health crisis, pointed out that the industry was going above and beyond requirements to ensure its survival. 

Henry further stated that the “GSS/BPO is an essential sector, supporting healthcare, telecommunications, banking and finance, insurance, logistics, retail to name a few industries that are supported globally and in Jamaica. 

“Our wheels are now turning to provide critical support for Jamaica’s COVID-9 hotline. All of this work is critical to maintaining what is left of a functioning economy," Henry said.

The association has provided clear and actionable guidance to its members to mitigate the risk of infections, to practice social distancing, proper hygiene of workspaces and overall protect and preserve the health and well-being of workers while keeping them employed during this crisis.

“Health and safety are our utmost concern as we aim to protect our greatest asset: our employees. We have implemented social distancing, hygiene and public health assessment measures," Henry told a group of BPO operators in a virtual meeting recently.

“We are a resilient sector and we are working to ensure that we rebound very quickly after COVID19” she added. 

The association supports global service providers across the island by facilitating investments, advocating and promoting the industry; establishing partnerships with the government and other local and international institutions in the interest of the membership, among other services.  
 

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