Saturday 20 October, 2018

ACT to add up to 800 BPO jobs in 2018

(From left) Marie Whyte (site director, ACT); Mayor of Montego Bay Homer Davis; Suzan Parker (Executive Vice President, ACT); Gloria Henry (President BPIAJ); and Yanique McKenzie (ACT Director of Operations) at the ribbon cutting ceremony.

(From left) Marie Whyte (site director, ACT); Mayor of Montego Bay Homer Davis; Suzan Parker (Executive Vice President, ACT); Gloria Henry (President BPIAJ); and Yanique McKenzie (ACT Director of Operations) at the ribbon cutting ceremony.

Business Process Outsourcing (BPO) company Advanced Call Center Technologies (ACT)  is projecting to add up to 800 new employees to its workforce in 2018.

"For 2018, we are projecting to add another 600 to 800 employees to our existing staff complement," declared Rhone Charlton, the company’s site director, at a ribbon-cutting ceremony at its expanded location at Barnett Tech Park in Montego Bay on Tuesday.

"Everyday, in our nation, persons are leaving high school and colleges in search of rewarding employment in St James and neighboring parishes."

The company, which started out its independent Montego Bay operation in 2014 with a little over 300 employees, has now increased that number to 1,200.

ACT, which has sites in the United States, Guatemala and Jamaica,  has also recently expanded its location at Barnett Tech Park in Montego Bay.

“We have 1,200 staff members in 12 thriving departments,” Charlton expressed.

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“This is indeed an exciting time for our company!  Our new building will add more production seats to our ACT footprint in Jamaica, which is more than double our previous capacity.  We anticipate filling much of this new capacity with growth from within our current client portfolio, while leaving capacity for additional growth opportunities within new client verticals,” he said.

Charlton outlined some of the benefits offered by the company.

“ACT Montego Bay offers free health insurance, transportation, subsidised meals, paid training, performance bonuses and various shifts for our employee base. We also conduct random incentives for various reasons; one in particular this month is a sweepstakes, in which an employee will be awarded their very own home shopping spree.”

ACT is a complete end-to-end, multi-channel customer communications provider capable of integrating many different facets of “your daily operations”, management, and back office logistics, he said.

Meanwhile, President of the Business Process Industry Association of Jamaica (BPIAJ), Gloria Henry said the rapid expansion of the ACT group is a classic example of the phenomenal growth of the BPO sector.

She also pointed to the fact that the company, in only four years of operation, is now launching its fourth site and is proof that BPO “is the fastest growing sector” in the country.

“Our industry has expanded outside of Montego Bay – the main outsourcing nucleus and largest cluster,” she argued.

“We have expanded to areas in Mandeville, Ocho Rios and with pending developments in Clarendon and St Thomas.”

Henry further noted that Portmore, Kingston and St Andrew continue to see significant growth with major developments and “a lot of investors lining up.”

“Right here in Montego Bay, there is robust growth,” Henry added.

“Montego Bay Free Zone is expanding while Bioprist and Barnett are leading the way with four buildings and hundreds of thousands of square feet in space development to come.”

The BPO sector boasts some 53 registered companies and accounts for over 26,000 jobs.