Friday 23 August, 2019

200 persons set to attend NCB’s second digital symposium

NCB has seen the benefits of its own digital transformation which started in November 2015 with the objectives of enhancing customer experiences, improving organizational efficiency, said

NCB has seen the benefits of its own digital transformation which started in November 2015 with the objectives of enhancing customer experiences, improving organizational efficiency, said

More than 200 persons across private and public sectors for presentations and discussions about jumpstarting digital transformations in Jamaica.

The 2nd Digital Symposium will take place in Kingston at the Spanish Court Hotel Worthington on November 1, 2018. Content include Jump starter for businesses, Cybersecurity, Upskilling and Reskilling for a Digital Society and National Identification System.

In June 2018 at the MSBM Roundtable, Professor Evan Duggan and Dr. Maurice McNaughton shared research results highlighting that less than five per cent of the companies listed on the Jamaica Stock Exchange have an explicit digital agenda. Hence, the need for constructive conversations about mind-set and business process shifts enabling changes essential for future success.

“The Digital Symposium is one of NCB’s initiatives for supporting Jamaica’s digital transformation.  We have a vested interest in wide-scale digital transformation because of the benefits it unlocks for our customers.” said Nadeen Matthews Blair, NCB’s Chief Digital and Marketing Officer.

NCB has seen the benefits of its own digital transformation which started in November 2015 with the objectives of enhancing customer experiences, improving organizational efficiency, and creating a viable business model for the future. The successes so far would not be possible without the input from customers and partners.

Matthews Blair stated “It is through a partnership with eGov and a local fintech, that NCB was able to create a deposit account opening experience of 15 minutes for customers with drivers’ licenses. At self-service tablets in branch, we auto populate customer information, which is one component of the reduced processing time. Therefore helping our partners to become more digital in turn helps our customers.”

Digital transformation should no longer be considered an initiative undertaken only by large corporations but small and medium-sized enterprises (SMEs) and government entities must thrive to harness the power of technology to create new and disruptive business models and enhance existing processes. 

“Beyond the impact on our customer journeys, companies that embark on a digital transformation can expect to benefit from productivity improvements, growth, increased customer loyalty and resiliency to disruption as NCB has already begun to experience,” Matthews Blair said. “At a macro level, we see opportunities to improve productivity and to increase job growth. As a large Jamaican corporate, we believe digital transformation is a national imperative, and we are here to catalyse and support this movement.”

This year's keynote speaker, Indrek Onnik, will focus on Estonia’s transformation into digital society including cyber security and interoperability. Other speakers include, Dr Lila Rao-Graham of the Mona School of Business, Belkis Vasquez-McCall, partner, McKinsey & Company,  Andrew Nooks, Consultant, Symptai Consulting Services Limited and Hon. Ruel Reid, CD. JP., Minister Of Education, Youth and Information.

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